Privacy Policy
Access Data
When our website is accessed, so-called server log files are transmitted to us and stored on our server for a limited period of time (maximum six months). The following data is logged: IP address used, browser type and version, operating system, web site visited, date and time of access, notification of successful access, amount of data sent in bytes, referrer URL (if access was made via a link). This information is used for statistical evaluations for the purpose of the operation, security and optimisation of the offer. No personal evaluation is carried out. However, we reserve the right to evaluate this access data retrospectively in the event of justified suspicion of unlawful use.
Cookies - General information and consent
Cookies are used on this website. Cookies are small text files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar). Information is stored in the cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity. Some of the cookies we use are deleted at the end of the browser session (so-called session cookies). These enable us to offer you, for example, the cross-page shopping basket display, in which you can see how many items are currently in your shopping basket and what your current purchase value is.
Other cookies remain on your computer and enable us to recognise your computer on your next visit (so-called permanent or cross-session cookies). These cookies in particular serve, among other things, to make our offer more attractive to you. Thanks to these files, it is possible, for example, for you to receive information on the website www.anyfeast.com that is specifically tailored to your interests.
According to legal requirements, the storage of information on end devices (desktops, mobile phones, tablets, etc.) – e.g. by setting cookies – and the retrieval of information from end devices (tracking) is only permitted if you have given your prior consent. However, consent does not have to be given if such storage/retrieval is necessary for the website to function. With regard to the data processing that is necessary for the operation of the website, you do not have the right to object.
You can use the website www.anyfeast.com without data being retrieved from or stored on your end device for purposes that are not necessary for the website www.anyfeast.com to offer. For this reason, only “basic tracking” is activated when you use the website www.anyfeast.com unless you give your consent to further use.
Similar to cookies are technologies known as “web beacons”, “pixels or “tags”. These technologies do a similar job to cookies, allowing website operators to count page views and understand how visitors interact with and respond to certain content
Types of Services
We use “first party cookies” and “third party cookies”. First party cookies are cookies placed by us. Third party cookies are cookies placed by others. Information collected by third party cookies will be shared with the relevant third party. Please refer to the relevant third party’s privacy notice for more details about the information they collect and how they use it.
You should be aware that applications you use to access our Site, such as your web browser, may also place cookies on your device when visiting our Site, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account. We have no control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications. For more general information on cookies and how they work, please visit All About Cookies.
How long do cookie last
The lifespan of a cookie depends on its purpose and how you interact with it:
Session Cookies – these are temporary cookies that are placed on your device during your browsing session and then automatically erased when you close your browser.
Persistent Cookies – these are designed to last for a pre-defined period of time, which varies depending on the nature of the cookie. Persistent cookies stay in your browser until they reach their individual expiry date or you manually delete them.
Suspension of Account
- You agree that AnyFeast may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend your access to the platform, with or without prior notice, and without liability.
- If there is a suspicion of unlawful or illegal activity, AnyFeast may suspend your account immediately.
Which cookies are used on our site
We use the following types of cookies:
Essential Cookies/Strictly Necessary Cookies – These cookies are those cookies which a website could not operate without. These include cookies such as login cookies and shopping cart cookies.
Functional Cookies – These cookies recognise you when you return to a website, remember your preferences and provide enhanced, more personalised features.
Performance Cookies – Performance cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are the most popular. This information is generally used to improve the website and the way visitors are able to move around it.
Social Media Cookies – These cookies are used to personalise your interaction with social media, such as Twitter, Facebook, and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies.
Targeting Cookies – Targeting cookies (also known as advertising cookies) help us to deliver our adverts when you visit other websites, such as news websites. This is known as “retargeting”. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad and can also limit the number of times that you see an ad. These cookies are placed on your device by advertising networks that we and other advertisers work with to deliver ads. They remember what sites you visit and this information is shared with other ad networks to show you relevant ads.
Is consent needed to use cookies
Essential/Strictly Necessary Cookies – We do not need your consent to store and access essential cookies on your device, although you can still block or delete them.
Other (“non-essential”) Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed.
Social Networks
To ensure the best possible protection of your data when visiting our website, we only use links to the respective social networks. As a result, your data will only be transmitted to the social networks if you actively click on the respective buttons. If, on the other hand, the button is not clicked, there is no exchange between you and the social networks. For information on the scope of data collection and the further processing and use of the data by the social networks themselves, please refer to the privacy policies of the providers.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
What about Google Chrome cookies?
Separately to our use of Google Analytics cookies, when you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about these cookies please see Google’s Policy.
What about Google Analytics?
If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.
How do I refuse, block or delete cookies?
There are various ways that you can manage your cookie preferences but please be aware that in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.
Your options for managing your cookie preferences are set out below:
When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you.
Please be aware that withdrawing your consent does not remove the cookie from your device and, in the case of Social Media Cookies and Targeting Cookies, the cookie may still be used by third parties to show you personalised content and/or advertisements.
Where cookies are essential to the operation of our Site, we can use these without your consent and they cannot be managed.
Using your browser settings or other tools
You can block the use of cookies generally (not just in respect of our Site) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.
- Internet Explorer:
Select the “Tools” menu and then “Internet Options.”
Click on the “Privacy” tab.
Select the appropriate setting.
- Disabling cookies in Google Chrome
Click Settings > Advanced.
Under Security and Privacy, select Content Settings.
Click on “Cookies”.
- Disabling cookies in Safari
Go to Preferences > Privacy.
Click on “Remove all website data”.
- Disabling cookies in Firefox
Select the “Tools” menu and then “Options.”
Click on the “Privacy” icon.
Click on the “Cookie” menu and select the desired options.
- Disabling cookies in Opera
Opera 6.0 and later versions
Go to the “File” > “Preferences” menu.
Some cookies are dropped by third parties who operate the browser or application through which you access the Site. We do not have control of this and you will need to manage those cookie settings through the relevant third party application.
If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.
Changes
We reserve the right to make changes and/or additions to this Cookie Policy. We aim to keep this Cookie Policy up to date, but as our web site is constantly being updated and developed, not all cookie information in this policy may always be available.
Access Data
When our website is accessed, so-called server log files are transmitted to us and stored on our server for a limited period of time (maximum six months). The following data is logged: IP address used, browser type and version, operating system, web site visited, date and time of access, notification of successful access, amount of data sent in bytes, referrer URL (if access was made via a link). This information is used for statistical evaluations for the purpose of the operation, security and optimisation of the offer. No personal evaluation is carried out. However, we reserve the right to evaluate this access data retrospectively in the event of justified suspicion of unlawful use.
Cookies - General information and consent
Cookies are used on this website. Cookies are small text files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar). Information is stored in the cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity. Some of the cookies we use are deleted at the end of the browser session (so-called session cookies). These enable us to offer you, for example, the cross-page shopping basket display, in which you can see how many items are currently in your shopping basket and what your current purchase value is.
Other cookies remain on your computer and enable us to recognise your computer on your next visit (so-called permanent or cross-session cookies). These cookies in particular serve, among other things, to make our offer more attractive to you. Thanks to these files, it is possible, for example, for you to receive information on the website www.anyfeast.com that is specifically tailored to your interests.
According to legal requirements, the storage of information on end devices (desktops, mobile phones, tablets, etc.) – e.g. by setting cookies – and the retrieval of information from end devices (tracking) is only permitted if you have given your prior consent. However, consent does not have to be given if such storage/retrieval is necessary for the website to function. With regard to the data processing that is necessary for the operation of the website, you do not have the right to object.
You can use the website www.anyfeast.com without data being retrieved from or stored on your end device for purposes that are not necessary for the website www.anyfeast.com to offer. For this reason, only “basic tracking” is activated when you use the website www.anyfeast.com unless you give your consent to further use.
Similar to cookies are technologies known as “web beacons”, “pixels or “tags”. These technologies do a similar job to cookies, allowing website operators to count page views and understand how visitors interact with and respond to certain content.
Cookies are used on this website. Cookies are small text files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar). Information is stored in the cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity. Some of the cookies we use are deleted at the end of the browser session (so-called session cookies). These enable us to offer you, for example, the cross-page shopping basket display, in which you can see how many items are currently in your shopping basket and what your current purchase value is.
Other cookies remain on your computer and enable us to recognise your computer on your next visit (so-called permanent or cross-session cookies). These cookies in particular serve, among other things, to make our offer more attractive to you. Thanks to these files, it is possible, for example, for you to receive information on the website www.anyfeast.com that is specifically tailored to your interests.
According to legal requirements, the storage of information on end devices (desktops, mobile phones, tablets, etc.) – e.g. by setting cookies – and the retrieval of information from end devices (tracking) is only permitted if you have given your prior consent. However, consent does not have to be given if such storage/retrieval is necessary for the website to function. With regard to the data processing that is necessary for the operation of the website, you do not have the right to object.
You can use the website www.anyfeast.com without data being retrieved from or stored on your end device for purposes that are not necessary for the website www.anyfeast.com to offer. For this reason, only “basic tracking” is activated when you use the website www.anyfeast.com unless you give your consent to further use.
Similar to cookies are technologies known as “web beacons”, “pixels or “tags”. These technologies do a similar job to cookies, allowing website operators to count page views and understand how visitors interact with and respond to certain content.
Types of Cookies
We use “first party cookies” and “third party cookies”. First party cookies are cookies placed by us. Third party cookies are cookies placed by others. Information collected by third party cookies will be shared with the relevant third party. Please refer to the relevant third party’s privacy notice for more details about the information they collect and how they use it.
You should be aware that applications you use to access our Site, such as your web browser, may also place cookies on your device when visiting our Site, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account. We have no control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications. For more general information on cookies and how they work, please visit All About Cookies.
How long do cookies last?
The lifespan of a cookie depends on its purpose and how you interact with it:
Session Cookies – these are temporary cookies that are placed on your device during your browsing session and then automatically erased when you close your browser.
Persistent Cookies – these are designed to last for a pre-defined period of time, which varies depending on the nature of the cookie. Persistent cookies stay in your browser until they reach their individual expiry date or you manually delete them.
Which cookies are used on our Site?
We use the following types of cookies:
Essential Cookies/Strictly Necessary Cookies – These cookies are those cookies which a website could not operate without. These include cookies such as login cookies and shopping cart cookies.
Functional Cookies – These cookies recognise you when you return to a website, remember your preferences and provide enhanced, more personalised features.
Performance Cookies – Performance cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are the most popular. This information is generally used to improve the website and the way visitors are able to move around it.
Social Media Cookies – These cookies are used to personalise your interaction with social media, such as Twitter, Facebook, and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies.
Targeting Cookies – Targeting cookies (also known as advertising cookies) help us to deliver our adverts when you visit other websites, such as news websites. This is known as “retargeting”. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad and can also limit the number of times that you see an ad. These cookies are placed on your device by advertising networks that we and other advertisers work with to deliver ads. They remember what sites you visit and this information is shared with other ad networks to show you relevant ads.
Is consent needed to use cookies?
Essential/Strictly Necessary Cookies – We do not need your consent to store and access essential cookies on your device, although you can still block or delete them.
Other (“non-essential”) Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed.
Social Networks
To ensure the best possible protection of your data when visiting our website, we only use links to the respective social networks. As a result, your data will only be transmitted to the social networks if you actively click on the respective buttons. If, on the other hand, the button is not clicked, there is no exchange between you and the social networks. For information on the scope of data collection and the further processing and use of the data by the social networks themselves, please refer to the privacy policies of the providers.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
What about Google Chrome cookies?
Separately to our use of Google Analytics cookies, when you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about these cookies please see Google’s Policy.
How do I refuse, block or delete cookies?
If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.
Features
There are various ways that you can manage your cookie preferences but please be aware that in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.
Your options for managing your cookie preferences are set out below:
When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you.
Please be aware that withdrawing your consent does not remove the cookie from your device and, in the case of Social Media Cookies and Targeting Cookies, the cookie may still be used by third parties to show you personalised content and/or advertisements.
Where cookies are essential to the operation of our Site, we can use these without your consent and they cannot be managed.
Using your browser settings or other tools
You can block the use of cookies generally (not just in respect of our Site) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.
- Internet Explorer:
Select the “Tools” menu and then “Internet Options.”
Click on the “Privacy” tab.
Select the appropriate setting.
- Disabling cookies in Google Chrome
Click Settings > Advanced.
Under Security and Privacy, select Content Settings.
Click on “Cookies”.
- Disabling cookies in Safari
Go to Preferences > Privacy.
Click on “Remove all website data”.
- Disabling cookies in Firefox
Select the “Tools” menu and then “Options.”
Click on the “Privacy” icon.
Click on the “Cookie” menu and select the desired options.
- Disabling cookies in Opera
Opera 6.0 and later versions
Go to the “File” > “Preferences” menu.
Some cookies are dropped by third parties who operate the browser or application through which you access the Site. We do not have control of this and you will need to manage those cookie settings through the relevant third party application.
If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.
Changes
We reserve the right to make changes and/or additions to this Cookie Policy. We aim to keep this Cookie Policy up to date, but as our web site is constantly being updated and developed, not all cookie information in this policy may always be available.
Terms and Conditions
Acceptance of Terms and Registration of Account
- These Terms set forth a legally binding contract between You and Famchef. By using our platform and services, you agree to be bound by these Terms.
- To accept these Terms, you must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, your guardian must read and understand and accept the provisions on Your behalf.
- You also agree to provide true, accurate and complete information about yourself and update them upon any change.
- We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service and our platforms (or any portion thereof) at any time.
- You may access the platforms as available for your personal use only.
- You will be required to provide a valid phone number and/or email ID while registering for our services. By providing your phone number or email ID to Famchef, you consent to be contacted by Famchef via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.
Services
- The company offers you a platform which ensures to the best extent possible, to provide food recommendations, grocery recommendations and Marketplace ordering.
- You agree that the company offers various other additional services through its platform, which you may avail at your own risk. The company shall not be liable for any services that you chose to avail on/from the platform. Specific policies may govern these additional services.
- Any services provided by the company may be subject to change at the discretion of the company, and the company does not require your permission for the same. While we want to ensure the best user experience, We do not represent or warrant that the services or our platform will be error-free or uninterrupted.
- The company does not control the information provided by third parties. Your reliance on the same shall be at your own risk. Furthermore, the information provided by the company on the platform is on as “AS IS” basis and any reliance on the same shall be at your sole risk. You understand the company is merely a technology platform and that the company shall not be responsible for the correctness or completeness of the information provided by you or any third party on the Company’s Platform. You acknowledge and agree that the company is an intermediary and the use and/or publication of any information provided by the users shall be at the user’s sole risk except so far as granted under these Terms.
For Marketplace ordering:
- The Marketplace is a platform for consumers to transact with third party sellers/ merchants/ retailers, who have been granted access to the Marketplace to display their store details, products and offers either for sale through the marketplace or only to display to customers to purchase physically from their store. The Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically be notified in writing.
- The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
- Services on the Marketplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.
- Transactions through the Marketplace may be subject to a delivery charge or any other charges that would be communicated to you during checkout.
Termination or Suspension of Account
- You agree that the company may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend your access to the platform, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, the company may suspend your account immediately.
Terms and Termination
- These Terms of Use shall remain in full force and effect for so long as you use the services offered by the platform. You may ask to delete Your account at any time, for any reason. The company, however, does not offer any refunds.
- The company reserves the right to terminate the services or the platform without prior notice. Your account or your access to the platform may be terminated immediately, with or without notice to You, and without liability to you, if the company believes that you have breached any of these Terms, the Privacy Policy, or any false or misleading information, or interfered with the use of the platform by others.
- The company reserves the right to cancel delete or deactivate your Account, if it believes the same has been compromised, or is being used fraudulently, at its own discretion.
Indemnity
You agree to defend, indemnify and hold harmless the company, and its subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising directly from
- Your use of and access to the platform;
Your violation of any Terms and the Privacy Policy contained herein; - Your violation of any third party right, including without limitation any copyright, property, or privacy right.
- Provided, however, the same is not on account of fraud, misrepresentation or negligence of the company or its employees.
Eligibility
- Our services would be available to only select geographies. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site.
Online Ordering and Financial Terms
- The company allows you to place orders from a various retailers/ partners, subject to the terms and conditions set out herein.
- Famchef does not handle any deliveries. All deliveries unless specified otherwise will be handled by the retailer.
- Famchef does not own, sell, resell on its own and/or do not control the Merchants/ Retailer or the related services provided in connection thereof. You understand that any order that you place shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability and delivery location serviceability.
- All orders placed on Famchef are treated as confirmed.
- However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) your name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.
- We may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order as informed by the Merchant. Please note change or confirmation of the order shall be treated as final. It is clarified that Famchef reserves the right to not to process your order in the event you are unavailable on the phone at the time we call you for confirming the order and such event the provisions of the cancellation and refund policy below shall be applicable.
- All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit card or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by Famchef is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Famchef is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
- You acknowledge and agree that we act as the Merchant’s payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts, to the Merchant. You shall not, unless for Cash on delivery orders, make any payment directly to the Merchant for Order bookings made using the Platform.
- You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable listing for the particular Merchant. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.
- In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for the order placed by you on the Platform, in accordance with these Terms. You hereby authorize the collection of such amounts by charging the credit card or debit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.
- The final tax bill will be issued by the Merchant to the Buyer along with the order and Famchef is merely collecting the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. Famchef holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant.
- The prices reflected on the Platform are determined solely by the Merchant and are listed based on Merchant’s information. Very rarely, prices may change at the time of placing order due to Merchant’s product pricing changing and such change of price are at the sole discretion of the Merchant attributing to various factors beyond the control of Famchef.
- The Merchant shall be solely responsible for any warrantee/guarantee of the products sold to the customers and in no event shall be the responsibility of Famchef.
- The transaction is bilateral between the Merchant and Buyer and therefore, Famchef is not liable to charge or deposit any taxes applicable on such transaction.
- Disclaimer: Prices on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant or Famchef may cancel such your order(s).
Cancellation and Refunds
- Once you place an order on the platform, irrespective of if the payment is made or not, the order cannot be modified, replaced or refunded.
- Famchef is not liable to refund, replace, cancel any purchases and is soly upto the merchant/ retailers discretion if they would accept any refunds for the products.
Additional Terms
- We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the service or any of the platform (or any portion thereof) with or without notice. You agree that we will not be liable to you or any third party for any such modification, editing, deletion, suspension or discontinuance of the platform. This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by the company without restriction. This agreement together with any other policies/legal notices published by the company anywhere, shall constitute the entire agreement between you and the Company concerning the platform, the company’s services, and governs your use of the platform, superseding any prior agreements between you and the company with respect to the platform. The failure of the company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavour to give effect to the Parties’ intentions as reflected in the provision, and the other provisions of this agreement remain in full force and effect. The laws of India govern these Terms. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts located in Bangalore.